Zund Australia Pty Ltd
Cheltenham VIC 3192
Australia
At Zund Australia we always get excited by our customers success. We enjoy making a difference to finishing efficiency and streamlining workflows, enabling our customers to do more with less. Although Zund Australia is very new, our team includes people that have been associated with Zund products and digital cutting for many years. We actively embrace the Zünd global view of encouraging our workforce to actively pursue positive change and believe in open and honest communication. Providing our employees with opportunities for growth and personal development is very important to us because it’s the key to a successful customer and a successful business.
Zund digital cutters have been in the Australian market for 25 years, originally supplied and supported by several resellers. Zünd Systemtechnik AG have been opening subsidiaries around the world with great success so when the opportunity presented, it was decided to set up a wholly owned subsidiary in Australia in February 2024. The Zünd subsidiary soon moved into its new offices, including a new demo centre, in Cheltenham, Victoria.
The ability to demonstrate the capability of working with customers materials and environment is paramount. Our Australian customer demonstration centre is situated at our facilities in Cheltenham, Victoria. Cheltenham is 36 minutes from Melbourne city. The demonstration centre is equipped with both the G3 and S3 digital flatbed cutting machines, Zünd software products, and a full range of cutting modules and tools. This enables us to provide visitors with the most comprehensive and informative demonstrations.
Regardless of whether it's a non-binding test cut, an on-site demo together with you to explore the full potential of a Zünd cutter with your materials, or simply a quick hello: we are always happy to welcome our customers to the Zünd Demonstration Centre.
At Zund Australia the installation of the Zünd cutting system is the beginning of our aftersales relationship with all our customers. We offer nationwide engineering support along with a range of Care Plan options and post-installation services to ensure our customers are fully supported and their Zünd cutters can operate at their full potential.
We offer a variety of standard and bespoke Care Plan packages to suit all customer needs and requirements. Our Care Plans include many benefits, such as telephone and remote support, next working-day priority response time and discounts for labour and spare parts. Our Care Plans include regular preventative maintenance visits to ensure the cutter, tooling and modules maintain the same optimum performance and precision they did when the machine was purchased, guaranteeing the quality of the work produced and ensuring longevity of the customers’ investments.
We have a fully trained and experienced technical support team providing first line remote support, answering queries and supporting customers to maximise their digital cutter performance.
We pride ourselves on our nationwide field service and support capabilities. With many customers running Zünd digital cutting systems up to 24 hours a day it is imperative that they have peace of mind with regards to the performance and reliability of the machine.
Factory trained Australia-based engineers backed up by a comprehensive list of spare parts ensure that all systems are maintained to the highest level. Our dedicated team of highly skilled field service engineers are ready to provide professional services such as moving an existing Zünd flatbed cutter to a new building, installing upgrades to a current Zünd cutter (thanks to its modular design) or providing in-depth training on the latest Zünd software, our focus is always on supporting our customers to grow their business.
“We bought the Zünd, because we believe it is the best cutter in the industry, and it is now finally here,” Marty West, CEO Blueprint Digital, said.